Refund policy
REFUND POLICY
At Detox Bazaar, we want our customers to shop with clear and transparent return information.
This Refund Policy explains how returns, refunds, cancellations, and the EU right of withdrawal are handled for orders placed through our online store.
Return and withdrawal period
You have 14 days after receiving your order to request a return or exercise your right of withdrawal.
For customers located in the European Union, this period reflects the statutory 14-day right of withdrawal for distance purchases. You may withdraw from your online purchase within 14 days after receiving your order without giving any reason.
To meet the withdrawal deadline, it is sufficient that you send your return or withdrawal request before the 14-day period has expired.
How to start a return or withdrawal
To start a return request or exercise your EU right of withdrawal, please use our online form:
You can also contact us at:
Email: support@detoxbazaar.com
Phone / WhatsApp: +49 178 9221344
After submitting the form or contacting us, you will receive confirmation of your return or withdrawal request by email.
Please do not send any items back before submitting a return request or contacting us. Items sent back without a prior return request may not be accepted.
Return address
Returns must be sent to our operational and return facility at the following address:
Detox Bazaar
Berliner Straße 231
38226 Salzgitter
Germany
Return conditions
To be eligible for a return, the item must be in the same condition that you received it:
- unused;
- unopened where applicable;
- with all safety seals fully intact, where applicable;
- with tags, if applicable;
- in its original packaging;
- with the receipt or proof of purchase.
Due to hygiene and food safety reasons, consumable wellness products such as teas, coffees, capsules, powders, collagen products, and similar items can only be returned if they are unopened, unused, and in their original factory packaging with all safety seals fully intact, where applicable.
We cannot accept returns for products that have been opened, used, unsealed, damaged after delivery, or are no longer suitable for return due to hygiene or food safety reasons.
Gift cards are non-returnable.
Return shipping costs
For standard returns and withdrawals, customers are responsible for arranging and paying the direct cost of returning the goods.
If the item is defective, damaged, or incorrect, please contact us before sending the item back. In such cases, Detox Bazaar is responsible for the return cost or will provide an appropriate solution after reviewing the issue.
Damages, defects, and incorrect items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will review the issue and help resolve it as quickly as possible. Depending on the case, this may include a replacement, refund, or another appropriate solution.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please remember that it may also take additional time for your bank, card provider, or payment service provider to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@detoxbazaar.com.
Cancellations
You may request to cancel your order before it has been shipped.
If your order has already been shipped, the return / withdrawal process described in this policy will apply.
For cancellation requests, you can use your customer account where available, contact us at support@detoxbazaar.com, or use our online Return / Withdrawal Form.
Exchanges
We do not offer automatic exchanges.
The fastest way to receive a different product is to return the item you have. Once the return has been accepted, you can place a separate order for the new product.
EU right of withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your online purchase within 14 days after receiving your order, without giving any reason.
To exercise your right of withdrawal, you can use our online Return / Withdrawal Form or contact us by email at support@detoxbazaar.com.
Unless the product is defective, damaged, or incorrect, the customer is responsible for the direct cost of returning the goods.
This does not affect your statutory rights under applicable consumer protection laws.
Electronic withdrawal function
For EU customers, Detox Bazaar provides an online Return / Withdrawal Form that can be accessed without logging into a customer account:
This form allows customers to submit a return or withdrawal request electronically. After submission, customers receive confirmation by email.
Legal guarantee
Nothing in this Refund Policy limits your statutory rights, including your legal rights regarding defective, damaged, or non-conforming goods.
If a product is defective, damaged, or does not match your order, please contact us immediately so we can review the issue and provide an appropriate solution.